S99 Privacy Policy — How we keep your information secure

Welcome to s99. This Privacy Policy explains what information is collected when you use the s99 platform, why it is collected, and how it is used.

We believe transparency is the foundation of trust. That is why this policy is written in plain, straightforward language — without complex legal jargon. By creating an account or using the s99 platform, you are considered to have agreed to this policy.

Our Privacy Policy rests on three core commitments: keeping your data secure, collecting only what is necessary, and giving you control over your own information.

S99 collects two types of data — what you provide directly and what is recorded automatically as you use the platform.

What you provide directly:

• At registration: name, date of birth, email, mobile number, address
• Verification (KYC) period: copy of national ID card or passport
• At payment: transaction details (account number, bank name)
• When contacting support: message and conversation history

Automatically collected information:

• IP Address & Device Information
• Browser & Operating System Type
• Time spent on the platform and pages visited
• Gaming & Betting History
• Login time and location data

S99 uses your information only for specific, legitimate purposes. No data is used for anything beyond what is necessary.

• Service Delivery: Account management, betting and gaming services, payment processing.
• Identity Verification: Complying with age verification and Anti-Money Laundering (AML) regulations.
• Security: Detecting and preventing fraud and blocking unauthorized access.
• Customer Service: To resolve your issues and provide support.
• Improvement: Usage analytics to improve the platform experience.
• Legal Requirements: Meeting regulatory authority requirements.
• Marketing: To send you relevant offers and updates, with your consent.

S99 retains your data only for as long as needed. All information is kept while your account remains active. After closure, certain data may be retained for a defined period to meet legal and regulatory requirements.

Financial transaction data is retained for a minimum of 5 years in accordance with international Anti-Money Laundering (AML) regulations. Once this period expires, the data is securely deleted.

If you wish to delete your account and there is no legal reason to retain your data, you may submit a deletion request through support.

S99 never sells your data. In limited circumstances, necessary information may be shared with trusted partners:

• Payment Processor: Banks or payment gateways receive the necessary information to process transactions.
• Game Provider: Evolution Gaming, Pragmatic Live — minimum data required for game operation.
• Verification Services: Approved providers for KYC and age verification.
• Security Services: Fraud detection and cybersecurity partner.
• Legal Authorities: Upon a valid order from a court or regulatory authority.

All third-party partners operate under strict confidentiality agreements and may only use data for specified purposes.

S99 uses cookies and similar technologies on its website and app. Cookies are small data files stored on your device.

Types of cookies we use:

• Essential Cookies: Essential for login sessions and security. These cannot be disabled.
• Functional Cookies: To remember your preferences and language settings.
• Analytics Cookies: Anonymous usage statistics for platform improvement.
• Marketing Cookies: To show relevant advertisements (subject to your consent).

You can manage cookies through your browser settings. However, disabling essential cookies may affect platform functionality.

S99 uses industry-standard security technologies to protect your information:

• SSL/TLS Encryption: All data transfers occur through encrypted channels.
• Data Masking: Sensitive information in stored data is masked.
• Two-Factor Authentication (2FA): An extra layer of security for your account.
• Access Controls: Only authorized personnel can access specific data.
• Regular Security Audits: Regular audits conducted by third-party experts.
• Firewall & DDoS Protection: Prevention of cyberattacks.

As an s99 user, you have the following rights over your own data:

• Right to Access: You can find out what data we have on record about you.
• Right to rectification: You may request corrections to any inaccurate information.
• Right to Erasure: You may request deletion of your data unless a legal restriction applies.
• Right to Object: You may opt out of marketing communications at any time.
• Right to Portability: You may request your data in a portable format.
• Right to Restrict Access: You may request that processing be limited to specific uses.

To exercise any of these rights, contact the s99 support team. Requests will be responded to within 30 days of receipt.

S99 does not serve anyone under the age of 18. We do not knowingly collect data from minors.

If a minor registers an account using false information and this comes to our attention, the account will be closed immediately and all associated data will be deleted.

S99 may update this Privacy Policy at any time. You will be notified of significant changes via email or platform notification.

Continued use of the platform after any changes constitutes acceptance of the updated policy. We recommend checking this page regularly.

For any questions or requests regarding the Privacy Policy, please contact s99's data protection team:

• 24/7 live chat support — from any page on the platform
• Email: [email protected] (typically replied to within 24 hours)

We aim to respond to all data-related requests within 30 business days. For urgent matters, please reach us via live chat.